Our Work

We undertake projects that range in size and scope, budget and complexity. Our work focuses on:

  • Reforming service systems
  • Evaluating programs and services
  • Developing and transitioning organisations
  • Social and business research
Our Work

The Heart of Consulting: Great Outcomes for Individuals, Organisations and Communities

After almost three decades of consulting to the health and community sectors, Liz Dimitriadis & Russell Jaffe have written a book about their experiences and insights from working with community and government organisations. The Heart of Consulting, is a practical book that examines how consultants and clients work together building the trust necessary to take the risks that lead to change. It is full of practical wisdom and valuable insights.

To purchase, visit www.jeffreysbooks.com.au

The Heart of Consulting: Great Outcomes for Individuals, Organisations and Communities

The following examples of our work are provided to reflect what we do, how we work and what is important to us.

Our team worked with the PHN to:

  1. Conduct a rapid review of after-hours primary health care access issues to identify the top five (5) AH Primary Health Care issues across the catchment.
  2. Determine the impact that regional characteristics may have on the after hours needs of the community including: Identifying services available, utilisation of services, access inhibitors and health literacy concerns.
  3. Identify factors impacting utilisation of services including workforce capacity of GP medical services, medical deputising services (MDS) and Emergency Departments’ (ED) capacity to service regional after-hours needs.

The purpose of this project was to build the capacity of prevention of violence against women (PVAW) sector professionals to deliver high quality activities that are inclusive of women with disabilities through improving Regional Action Planning (RAP). Key tasks included preparation of a rapid review of research and literature on violence against women with disabilities; undertaking a needs analysis of the needs of women's health services to build their knowledge around violence and women with disabilities; development of guidelines to assist women's health services implement prevention strategies with regional action plans in order to achieve a regional cross sectoral approach to eradicating violence against women with disabilities; preparation of a final report with recommendations; and presentation of project findings at a state-wide intersectionality forum of women's health services.

The family violence program at LCHS comprises a range of services supporting women and children experiencing family violence as well as working with male perpetrators to change their behaviour. A significant amount of the services is targeted at the indigenous community. We undertook a capacity audit of the program to identify possible improvements to the way services are offered, given identified difficulties in engaging men and communities where violence occurs. This work included research and analysis of best practice benchmarks, and systemic and program design issues impacting LCHS’ capacity to maximise the family violence program’s effectiveness. A report was prepared including discussion of issues from consultations and recommendations for improvements in the future.

Bayley House provides a range of supports to people with disability. We worked with Bayley House management and staff to develop approaches for recognising and acknowledging peoples’ culture including ethnicity, religion, gender and sexuality. We also assisted the CEO and Senior Management Team to prepare their Business Plans in line with the overall Strategic Plan. This included the creation of a new Business Planning template and framework.

Marillac provides residential and other supports to people with disability. We provided significant support over 18 months to the Board and CEO to further develop organisational systems and processes, especially while the organisation was undergoing a major external review and a departmental audit.

MiLife Victoria supports people with disability. We undertook research and consultations, financial analysis and workshopped ideas with senior staff and the Board of Directors over 18 months to design an NDIS transition plan. We worked closely with the CEO, the Board, senior managers, staff and clients to:

  • Identify what was most important to the organisation and its people
  • Determine what was realistic and achievable immediately and in the future
  • Analyse the specific details of changes and developments that had to take place
  • Ensure the active involvement of the key stakeholders
  • Generate genuine dialogue, enthusiasm and pride in the work underway

We are often asked by our clients to assist them with the preparation of tenders because of our breadth of knowledge of service design and commissioning processes across sectors. We prepared the tenders submitted by LCHS for Local Area Coordination. LCHS was one of the three successful tenders providing the LAC for the Central Highlands area in Victoria.

The VICSEG Refugee Family Resource and Mentoring Program works with newly arrived Assyrian/Chaldean, Karen/Burmese and South Sudanese families with young children aged 0 to 5 years in the North & West Metropolitan Region of Melbourne. The program provides information about children and family services to families and direct support so that families may access these services. The Refugee Family Resource and Mentoring Program has a team of Refugee Family Resource workers who:

  • Provide information to parents and parenting groups about services for families with young children.
  • Assist individual parents to access services by providing referrals and one on one support.
  • Assist children and family services with cultural and strategic advice to make services culturally inclusive, responsive and accessible to refugee families. Support to services is available through professional development and training for staff and individual requests from service providers for advice and specific support.

We completed an Action Learning evaluation of the program over two years. The evaluation included extensive consultation with families, service providers and other stakeholders. The knowledge and experience of the VICSEG team, other organisations and the families participating in the project assisted to further develop the program and to assist other organisations with the development of their services. The opportunities for continuing the program into the future and supporting families in the best possible way were important considerations of the evaluation. A review of national and international literature informed the evaluation.

The first ever gender equality strategy was recently launched by the Victorian Government. We contributed to the development of the strategy which included the design and conduct of the rural and regional, and some specialist consultations; as well as providing reports on findings to inform the strategy.

We prepared a Population Health Planning Resource to inform 2013-2017 Strategic Planning across five local government areas. A range of data sets were analysed and presented to a project steering group to provide evidence-based discussions about future directions.

A rapid literature review was undertaken and an options paper was prepared on direct employment options that may be applied in Victoria by people with a disability on the ‘direct payments’ program; including key considerations and risks. Recommendations were also provided on how preferred options could be further developed and implemented.

The paper discussed the range of options available to service users to directly employ their attendant carers, and options akin to direct employment, i.e. hosting arrangements. Key issues to be considered for each option were analysed and information was presented about how these options could be organised and supported under the different service models used in Australia compared with overseas.