Jill Lane has extensive experience in the health and community services sectors. She has worked as a support practitioner offering direct support to people with disability (intellectual, sensory and physical), young people including offenders and unemployed youth, children of family breakdown, people with life-limiting illnesses, and their families/carers. She has managed teams, programs, services and continuous quality improvement and risk. Her work has encompassed many differing roles including offering direct support to people using services, managing those services and as an external consultant, consulting with service providers, governments, volunteers and service users. She is an accreditation assessment team leader.
Jill’s expertise lies in implementing innovative, needs/aspiration-responsive and high quality services that use systems approaches. She is very experienced in encouraging the active participation of people who use services, their families and carers in the shaping of their supports as well as the development of organisations.
Jill has contributed to programmatic, organisational and sector development through her consultancy and accreditation work. In her work as a consultant Jill has undertaken consultations with service providers, government representatives, volunteers and service recipients.